Privacy Policy · Branova CRM

Branova ("we", "us", "our") operates the Branova CRM platform. This Privacy Policy explains how we collect, use, and protect information when you use our service. By using Branova CRM you agree to this policy.

1. Information we collect

Account data — your name, email, role, and password (stored only as a secure hash).
Business data — the records you create in the CRM, such as leads, contacts, accounts, deals, tasks, and tickets.
Usage data — basic technical information such as browser type and access times, used to keep the service secure and reliable.

2. How we use information

To provide, operate, and maintain the CRM.
To authenticate users and secure accounts.
To respond to support requests and improve the product.

3. Data ownership

The business data you enter belongs to you. We act as a data processor on your behalf and do not sell your data or share it with third parties for marketing.

4. Data storage & security

Data is stored in secured databases. We use industry-standard measures including hashed passwords and access controls. No method of transmission or storage is 100% secure, but we work to protect your information.

5. Data retention

We retain your data for as long as your account is active. On request or account closure, your data can be exported or permanently deleted.

6. Your rights

You may request access to, correction of, or deletion of your personal data by contacting us. We comply with applicable Indian data-protection law, including the Digital Personal Data Protection Act, 2023.

7. Cookies

We use only essential cookies required to keep you signed in. We do not use advertising or tracking cookies.

8. Contact us

For any privacy questions, contact us at +91 63745 21141 or visit our office at Athipalayam, Coimbatore, Tamil Nadu, India.